![]() ![]() The problem is that the bench WAS in stock, and is still in stock to this very day. I contacted Customer service several times and provided pictures of the unopened package and the damaged bench itself. I opened it up and sure enough the bench was destroyed. The shipping box had holes in it and looks like it had been crushed. I contacted customer service and they said it was shipping separately (the emails and shipping notifications I received said they were shipping together) so a week later I received the bench. The problem is that I ordered the matching bench, and it did not ship with the piano. We don’t guarantee that we will receive your returned item.īought the DDP-80 Wooden Style 88 Key Weighted Digital Piano with Stand & 3 Pedal and really like it. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. ![]() You will be responsible for paying for your own shipping costs for returning your item. Then fill the form and print it.Ģ.Products with no quality-related issues. ĭ will be responsible for any shipping fees incurred Communicate about the details,and get RMA APPLICATION FORM from our Service Staff when you want to return the products of you order. If you need to exchange it for the same item, send us an email at with quality-related issues. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that if the item is returned without notification and communication within 30 days after it is delivered, the returned parcel will be disposed and the refund will not be initiated. ![]() To start a return, you must notify us and get a return address. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]()
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